P.O. Box 1212 Fayetteville, GA 30214 + (678) 633-4223
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Policy Page

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SIZING POLICY

 


We have a no refunds policy you may return an item due to a sizing issue. When shopping please order accordingly with sizing seeing that orders are made to order. Based on the sizing difference there is an exchange fee in place. All customers have 5 business days from delivery to email us to notify us of any issues and 10 business days to return the item from when it is received for it to be accepted for an exchange or any issue that needs correcting. Once an exchange is authorized we will send you a link once the fee is payed and we have received the item back you will receive an email along with tracking for your new item. You can exchange items for a different color of the item or sizing customers are responsible for shipping cost of the new item. If you do not contact us within 5 days of receiving your product about an exchange it will not be accepted. Items that are purchased with promo codes with any discounts are non refundable and are final sale.


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HAIR POLICY

 


Returns/ Exchanges

No returns or exchanges. All sales final!

 


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SHIPPING POLICY


SHIPPING

All items are shipped via U.S. Postal Service and take approximately 4-5 business days to process, And 4-5 days to ship/deliver. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase.

Ramae isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Ramae does not hold responsibility for package that state have been delivered.

If items have not been received, they can be located by using the tracking number or contacting your local post office.

*We Are Not Responsible of lost package if wrong address was used in the information provided by the customer.*

Please Provide Correct information while ordering.


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Other Information


– We reserve the right to revise the pricing of our products at any time and without advance notice.

– When a product is received in a damaged condition it should be reported to us promptly.

– We must receive a returned product before a product credit will be issued.

– There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when we issue authorization.

-These Terms of Sale can be revised at any time should it be determined that it is in our best interests to do so.

-The information and descriptions presented on this Web site are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use.


For More Information, please email RamaeInc@gmail.com